MICROSOFT AZURE suffered a major outage overnight, disrupting the platform’s storage and networking systems.
The official word is that the downtime, which comes just days after Office 365 went titsup, lasted from around 5.45pm on Tuesday until 4.30am on Wednesday morning.
However, many customers were still reporting issues today, despite Azure Support claiming that its engineers had “mitigated the issue in North Europe and impacted services should be recovered at this time”.
That was tweeted at around 6.30am, but by just before midday customers have still been complaining about problems.
We need an update and solution now. We have more that +40 customers that cannot use their services.
Please provide us with some information when this is solved.
— Peter Jensbøl (@PLJ4330) June 19, 2018
I’ve got a server thats been down since 5pm yesterday. Logged a call at 7am and no engineer to assist. Currently stuck on: Hardware resources have been assigned to the virtual machine and it will be online shortly
— Tom Cox (@ttacox) June 20, 2018
@azuresupport waiting 24 hours for SQL backups to restore from long term retention. Recent attempts for older backups restored in minutes. Have previous attempts failed or do we just keep waiting? #azTechHelp
— SpinnakerSoft (@SpinnakerSoft) June 20, 2018
According to Microsoft, the outage lasted from 5.44pm yesterday afternoon to 4.30am when “customers using Azure services in North Europe may have experienced connection failures when attempting to access resources hosted in the region.
“Customers leveraging a subset of Azure services may have experienced residual impact for a sustained period post-mitigation of the underlying issue,” the firm said. “We are communicating with these customers directly in their Management Portal.”
The root cause, it added, was down to “an underlying temperature issue in one of the data centres in the region [that] triggered an infrastructure alert, which in turn caused a structured shutdown of a subset of storage and network devices in this location to ensure hardware and data integrity”.
We’re still experiencing severe issues. And now you changed the status to Info??
— Niklas Arbin (@NiklasArbin) June 20, 2018
@AzureSupport We are hosted in north Europe and our VM’s are not starting What is going on ? Are you guys still recovering because the status page on Azure says everything is resolved?
— srinivas (@srinivas_s) June 20, 2018
Engineers addressed the temperature issue, the status update added, and performed a structured recovery of the affected devices and the affected downstream services.
Nevertheless, many customers are still experiencing difficulties, with some complaining of lost business running into millions. Peter Jensbol, Azure Hosting and Operations Manager at Wizdom Intranet in Denmark, for example, suggested that his organisation had more than 40 customers unable to use the company’s services.
Microsoft’s ‘North Europe’ region is based out of Ireland, which has been enjoying warm, but not exactly tropical, weather this week.
Source : Inquirer